Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, or email us or call if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking. 

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Booking tickets

To book tickets by phone, call us between 10am and 6pm, Monday to Friday, on +44 (0)20 7288 4410 or email us.

Please bring your booking confirmation to the show.

You can also contact us through Next Generation Text Service by 18002 +44 (0)20 7288 4400.

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Box office

As we have two venues, please make sure you head to the right one you’ve booked for on arrival.

O2 Academy Islington’s entrance is on the ground level of Angel Central, by the car park. 

O2 Academy2 Islington is on the upper level of Angel Central, accessed by either a stairway, an escalator or lift service.

Unfortunately, our box offices do not have lowered counters or induction loops, but a member of our team will be on hand to assist. 

All ticket orders will be processed in advance, so please bring all your booking information and tickets with you.

Just visit Venue Info for all travel details and accessible options for getting to us.

In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app. Find out more at t.uber.com/uber.access

Your visit

If you need assistance or lift access, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Viewing area

We understand that you want to be with your friends, but due to space limitations, we may only be able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Your visit

If you need assistance or lift access, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)20 7288 4400.

Guide and assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

The viewing area at O2 Academy Islington is either on the right hand of the stage or on the mezzanine area. Both can be accessed via a lift or stairs. 

We can accommodate a total of two wheelchairs and up to seven seats.

O2 Academy2 Islington is a flat floor room and any requirements will be discussed with you in advance, so please get in touch. 

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

We have two accessible toilets, neither requires a RADAR key. One is located on the mezzanine level and the other in the foyer area alongside other toilets in O2 Academy Islington.

O2 Academy2 Islington has toilets in the auditorium and an accessible toilet just outside the room in the foyer area, that doesn’t require a RADAR key.

Please ask our staff to direct you; they will be happy to assist at any time.

Bar service

There aren’t any lowered areas at our bars, unfortunately, there are two in the stalls area of the main auditorium and one on the mezzanine level and all have staff who will be happy to assist you with service.

Cloakroom

Please ask any staff if you need assistance for our cloakroom when you arrive. Our main room cloakroom for O2 Academy Islington is at the main entrance on ground level.

O2 Academy2 Islington has cloakroom facilities just inside the main entrance doors.

Medical room and emergencies 

We have a medics room in the foyer area if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance and in confidence. Just get in touch.

Customers with medical requirements 

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there is merchandise for sale, you’ll find it in the main foyer for O2 Academy Islington. Anyone with access requirements should speak to a member of our team and they will assist.

The merchandise area for events in O2 Academy2 Islington is accessible and if available, will be at the rear, near the entrance. 

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.